Terms of Service

1. Introduction and Acceptance of Terms

This document outlines the terms and conditions that govern the services provided by Qiana Hauling & Trucking LLC. By engaging our services, requesting a quote, or authorizing a shipment, you acknowledge that you have read, understood, and agree to be bound by these corporate trucking policies.

• Carrier: Qiana Hauling & Trucking LLC.
• Shipper: The entity requesting the transportation of goods (Client).
• Freight: The goods or commodities scheduled for transport.

3. Quoting and Booking Process

All quotes provided by Qiana Hauling & Trucking LLC are based on the information provided by the Shipper at the time of inquiry. Quotes remain valid for 7 calendar days unless otherwise specified. Final pricing is subject to freight verification, weight accuracy, and current fuel surcharges at the time of dispatch.

4. Client Obligations

• Proper packaging and securing of goods in accordance with industry standards.
• Ensuring loading and unloading sites are accessible for heavy-truck traffic.
• Verification of all shipping documentation prior to driver departure.

5. Payment Terms, Invoicing, and Fuel Surcharges

Standard payment terms are Net 30 days from the invoice date, unless a separate credit agreement is in place. Late payments are subject to a 1.5% monthly interest fee. Fuel surcharges are adjusted weekly based on the U.S. Energy Information Administration (EIA) National Average for On-Highway Diesel prices.

6. Liability, Insurance, and Cargo Claims Process

Qiana Hauling & Trucking LLC maintains standard cargo insurance as required by Federal Motor Carrier Safety Administration (FMCSA) regulations. Claims for loss or damage must be filed in writing within 9 months of the delivery date. Note that liability is limited per pound unless a higher value is declared and additional insurance is purchased prior to transport.

7. Cancellation Policy

Cancellations made within 24 hours of scheduled pickup will be subject to a "Truck Ordered Not Used" (TONU) fee. The amount varies based on equipment type and location.